Managing rental property can be a great investment, but it’s not without its challenges. From finding tenants to handling maintenance and staying compliant with legal regulations, it can quickly become a full-time job. That’s where a property management company can make all the difference.
In this guide, we’ll walk you through what a property management company actually does, the services you can expect, how they work, what they cost, and how to choose the right one. Whether you’re a hands-off investor or a landlord looking to simplify things, this guide is designed to help you make informed decisions with confidence.
What Is a Property Management Company?
A property management company is a professional service that handles the day-to-day operations of a rental property on behalf of the owner. In the UK market, they act as a trusted partner between landlords and tenants, ensuring everything runs smoothly while keeping you legally compliant and financially secure.
From sourcing tenants to collecting rent and managing repairs, their core purpose is to save you time, protect your investment, and deliver a hassle-free experience.
Key Services Offered by a Property Management Company
A top-tier property management company offers a wide range of services designed to streamline every aspect of letting and managing your property.
Tenant Screening & Lettings Management
Getting the right tenant in place is crucial. Property managers handle everything from listing the property and arranging viewings to vetting applicants thoroughly and setting up tenancy agreements.
Rent Collection & Financial Management
They ensure rent is paid on time, chase arrears, and provide monthly statements. Many landlords appreciate the structured approach to finances, especially when managing multiple properties or HMOs.
Maintenance & Repairs
A good property manager will have a network of reliable contractors on speed dial. Whether it’s a leaking tap or an urgent boiler breakdown, they’ll get it sorted fast — often before the tenant even calls you.
Legal Compliance & Regulations
With UK rental laws constantly evolving, it’s easy to fall foul of the rules. Property managers stay on top of legislation and make sure everything from your gas safety certificate to deposit protection is handled correctly.
Handling Tenant Complaints & Evictions
Sometimes, things don’t go to plan. A property manager acts as the first line of defence in disputes, and when necessary, they’ll manage the eviction process lawfully and professionally.
The Benefits of Using a Rental Property Management Company
Hiring a rental management company can transform your experience as a landlord. Here’s how:
Time-Saving and Convenience
Whether you live locally or abroad, you’ll save countless hours by not having to deal with day-to-day admin, tenant issues, or 2 a.m. callouts.
Professionalism and Legal Expertise
Letting regulations are complex and constantly changing. A good property manager acts as your compliance expert, protecting you from costly mistakes.
Better Tenant Retention and Property Care
Well-managed properties attract better tenants who stay longer and take greater care of the home. That means fewer voids and lower costs for you.
Property Management Vs Self-Managing Your Rental Property
While managing a property yourself can work for some, it often means learning on the job and dealing with stress. Property managers bring experience, systems, and a network of trusted contractors — things most DIY landlords don’t have.
How Does Property Management Work?
Here’s a typical journey when working with a rental management company:
- Initial Consultation – You discuss your property, goals, and what level of service you need.
- Property Evaluation – They assess the rental value and flag any issues or legal requirements.
- Onboarding & Marketing – Your property is listed, viewings arranged, and tenants vetted.
- Ongoing Rental Management – They take care of rent collection, inspections, maintenance, and communication.
You stay in control but with much less on your plate.
How Much Does a Property Management Company Charge?
Property management fees vary by region, property and service level, but here’s a ballpark national average for property management prices:
- Let-Only Services – Often charged at 60% to 100% of the first month’s rent.
- Full Management – Usually 8% to 15% of monthly rent.
- Extras – Some companies charge separately for inspections, renewals, or arranging major works.
What affects property management prices?
- Location (e.g. higher in London or high-demand cities)
- Type of property
- Whether you have a single property or a multiple property portfolio
Remember, when it comes to property management company fees, cheaper isn’t always better. Look at what’s included in your property management package and the value it is delivering.
How to Choose the Right Property Management Company
Not all property managers are equal. Here’s what to look for:
Check Experience and Credentials
Choose a company with proven local expertise and industry accreditations.
Read Reviews and Testimonials
Past clients often paint a clearer picture than the website does. Check Google, Trustpilot, and landlord forums. We take pride in how great our online reviews are!
Compare Fees and Services
Always ask for a detailed breakdown. Look for transparency and make sure there are no hidden extras.
Communication and Transparency
Your manager should be responsive, proactive, and willing to keep you in the loop.
Common Misconceptions About Property Management Companies
There are a few persistent myths that hold landlords back:
- “It’s only for big portfolios.” Not true. Many single-property landlords benefit hugely from support. In fact, most of our landlords have less than three properties.
- “I’ll lose control.” A good manager works with you, not instead of you.
- “They have to be local.” Local knowledge helps, but many companies now manage wider areas using digital systems and local contractors.
- “It’s too expensive.” When you factor in the time saved and problems avoided, it can often pay for itself.
It’s also worth noting that if you hear terms like “certified property manager,” ask what accreditations they hold. It’s a good sign of professionalism.
In Summary: What Does A Property Management Company Do? Summary and Key Takeaways
A property management company gives landlords peace of mind, legal protection, and more time back in their day. It’s not just about convenience — it’s about protecting your investment, improving your returns, and ensuring your tenants are happy and your property is well looked after.
If you’re ready to find out how professional management could work for you, get in touch today and let’s talk through your options.
